Welcome to AskMyAI™ ("Service"), operated by Digital CX Partners, LLC ("Company," "we," "our," or "us"). By accessing or using our Service located at https://askmyai.ai/, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

1. Introduction

1.1 Company Information

Company Name: Digital CX Partners, LLC
Registered in: California, United States

1.2 Service Overview

AskMyAI™ is a Retrieval Augmented Generation (RAG) software application that allows users to vectorize important data, store it in a vector database, and retrieve data for the purposes of querying a vector database using the latest generative AI models. Users can share their collections with other AskMyAI users or via a dedicated URL. Optional "actions" can be added to automate tasks.

1.3 Acceptance of Terms

By using our Service, you represent that you are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. By using our Service, you agree to comply with and be bound by these Terms.

2. Description of Service

2.1 Features and Functionality

AskMyAI™ provides vectorization, storage, querying, and sharing of data through our platform. The Company may modify, update, or discontinue any aspect of the Service at any time with or without notice. While we strive to provide a reliable service, we do not guarantee that the Service will be uninterrupted, error-free, or completely secure.

2.2 User Responsibilities

Users are responsible for:

Maintaining the confidentiality of their account credentials
All activities that occur under their account
Ensuring that their use of the Service complies with all applicable laws and regulations
The content they upload to the Service
Maintaining appropriate backup copies of their data

3. Account Registration

3.1 Registration Process

To create an account, users must provide accurate and complete information, including but not limited to:

Full Name
Email Address

3.2 Account Security

You are responsible for maintaining the security of your account. We recommend:

Using strong, unique passwords
Not sharing your account credentials with others
Logging out of your account when using shared devices
Notifying us immediately if you become aware of any unauthorized use of your account

3.3 Account Termination

Users can terminate their monthly subscription at any time through their account dashboard. Upon termination:

Access to the Service will continue until the end of the current billing period
You will not be charged for subsequent billing cycles
Your data will be retained for 30 days after the end of your subscription period, after which it may be permanently deleted

We reserve the right to suspend or terminate any user's account at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms
Suspicious activity
Non-payment
Prolonged inactivity
Upon request by law enforcement or government agencies
For operational requirements

In case of termination by the Company, users will be notified via email and will not be charged for subsequent billing cycles. No refunds will be provided for the current billing period except where required by applicable law.

4. Billing and Payment

4.1 Payment Methods

We accept payment via credit card. By providing your payment information, you authorize us to charge your payment method for all fees incurred by you.

4.2 Billing Cycle and Usage

We bill users on a monthly basis for the upcoming monthly cycle according to the plan and tier selected during sign-up. The subscription fee will be automatically charged to your designated payment method at the beginning of each billing cycle. You are responsible for keeping your payment information current and valid.

4.3 Sharing Collections and Charges

Sharing with AskMyAI™ Users: If you share a collection with another AskMyAI™ user, you will not be charged for the queries that the shared user makes against your collections.

Sharing via Dedicated URL: If you share a collection on a dedicated URL:

Queries will be deducted as usage against your AskMyAI™ account
An additional monthly hosting fee is charged for the dedicated domain
You can remove the dedicated domain at any time
Once removed, you will not be reimbursed the hosting fee for the current month
The hosting fee will be removed from the next monthly billing cycle

Example: If you have a collection shared via a dedicated URL, any queries made by users accessing that link will count against your monthly quota queries. If you reach your query limit, the collection will stop working until you agree to query overages at the end of the billing cycle or wait until the next month begins with a fresh allocation of queries.

4.4 Usage Limits and Quotas

AskMyAI™ offers monthly plans with specific quotas on:

Queries
Documents
Vector database storage
Web scraping tokens

Upon reaching these limits:

Queries: Collections will stop working until either (1) you agree to be charged for query overages at the end of the billing cycle or (2) wait until the beginning of the next month when your plan resets.
Documents: Upon reaching your document limit (default: 1,000 documents), you will not be able to add any more documents until agreeing to an additional fee per month specified on the billing page to move up to the next tier of documents.
Storage: If you reach the vector database storage quota, you will not be able to add any more documents until agreeing to an additional fee per month specified on the billing page to move up to the next tier of additional vector database storage.
Web Scraping Tokens: AskMyAI uses an agentic process of up to 5 AI agents to scrape URLs, cleanly extract the text, and rebuild the original structure of the content in markdown which is a format AI can understand. If you reach 1 Million Monthly Tokens for web scraping (extracting text from URLs), you will not be able to scrape any URLs until the next billing cycle or agree to pay-as-you-go overages at a rate of $1 for each additional 1M tokens consumed to be billed at the end of the billing period.

What constitutes a query:

Each question asked of AI about one of your collections counts as a query
Shared Collection queries: If you share any collections to a dedicated URL, please note that anyone with the link can query your collection. Those queries will be deducted against your monthly quota
If you share a collection with another AskMyAI user, their queries are NOT deducted against your monthly allotment
Complex URL scraping: Scraping a URL like a news article then vectorizing the contents to a collection is a complex job and can take up to 4 special queries for AI to complete the job. Additionally, the tokens consumed during web scraping count against your monthly token limit. To retain queries and tokens, users can opt to copy/paste the plain text contents of the URL instead of scraping the URL

Users can monitor their usage through the dashboard at dashboard.askmyai.ai.

We reserve the right to modify the quotas and limits associated with different subscription tiers at any time, with notice to affected users.

4.5 Refund Policy

All purchases are final and non-refundable except where required by applicable law. In exceptional circumstances, refunds may be considered at the sole discretion of the Company. To request a refund, please contact help@askmyai.ai with your account details and reason for the request.

4.6 Late Payments and Declined Transactions

If a payment is declined, we will attempt to process the charge again within 7 days. If the payment is still unsuccessful, your account access may be restricted or suspended until payment is successfully processed. You are responsible for all charges incurred up to the time the account is deactivated. We reserve the right to pursue any amounts owed to us.

4.7 Automatic Billing

Billing is automatic each month unless you cancel your subscription. You may cancel your subscription at any time through your account dashboard. Cancellation will be effective at the end of the current billing period.

4.8 Hosting Fees

A monthly hosting fee is charged for each collection that you share to a dedicated URL as a subdomain of askmyai.ai. These hosting fees are calculated and charged at the beginning of each month based on the number of URLs hosted on AskMyAI at that time.

If you remove a dedicated URL, it will be excluded from the count for hosting fees at the beginning of the next billing cycle. No refunds or pro-rated credits will be issued for URLs removed during a billing cycle.

We reserve the right to modify hosting fees with 30 days' notice to affected users.

5. Usage and Restrictions

5.1 Acceptable Use Policy

When using our Service, you agree not to:

Violate any applicable law, regulation, or these Terms
Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of another's privacy, or otherwise objectionable
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity
Interfere with or disrupt the Service or servers or networks connected to the Service
Attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service
Use the Service for any illegal or unauthorized purpose
Use any automated means, including, but not limited to, scripts or bots, to access the Service or extract data
Attempt to reverse engineer, decompile, or disassemble any portion of the Service
Remove any copyright, trademark, or other proprietary notices from any portion of the Service
Resell, duplicate, copy, or exploit any portion of the Service without express written permission from the Company

5.2 Data Usage Limits

For information about data usage limits, including quotas on queries, documents, vector database storage, and web scraping tokens, please refer to section 4.4 "Usage Limits and Quotas".

6. User Content and Data

6.1 Ownership

You retain ownership of the data you upload to the Service. Any data uploaded to be vectorized is solely your data. AskMyAI™ does not use, share, or sell your data except as necessary to provide the Service or as required by law.

6.2 License to Use

By uploading content to the Service, you grant the Company a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing and improving the Service. This license exists only for the duration of your use of the Service and terminates when you delete your content or your account.

6.3 Data Privacy

User data is protected by the standard data protection policies applied by Google Cloud Storage, available at https://cloud.google.com/transparency. AskMyAI™ complies with GDPR and CCPA regulations. For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.

We implement reasonable security measures to protect your data, but no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Intellectual Property Rights

7.1 Company IP

Digital CX Partners, LLC owns all rights, title, and interest in and to the Service, including all intellectual property rights therein. The Service is protected by copyright, trademark, and other laws of the United States and foreign countries. The AskMyAI™ name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written permission of the Company.

7.2 User IP Infringement

If you believe that your intellectual property rights have been violated, please notify us by contacting help@askmyai.ai. Your notification should include:

Identification of the copyrighted work claimed to have been infringed
Identification of the material that is claimed to be infringing
Your contact information
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized
A statement that the information in the notification is accurate

We will take appropriate actions upon receiving such reports, which may include removing the infringing content and terminating accounts of repeat infringers.

8. SMS Communication

8.1 Purpose of SMS Messages

SMS messages are sent only to users who opt-in. SMS is used solely for account alerts like appointment reminders. No promotional messages are sent via SMS.

8.2 Consent and Opt-In

Users opt-in to receive SMS messages prior to booking an appointment via the opt-in language on the booking page prior to booking an appointment. By providing your mobile phone number and opting in, you expressly consent to receive SMS messages from us.

8.3 Opt-Out Process

Users can cancel and opt-out at any time by texting "STOP" to the number from which you received the message. After texting "STOP," we will send a confirmation message that you have been unsubscribed, and no more SMS messages will be sent.

8.4 Carrier Fees

Message and data rates may apply. Please contact your mobile service provider for details about your mobile data plan.

9. Third-Party Services

9.1 Integrations

AskMyAI™ does not sell any of your data to third parties. However, the Service may integrate with third-party services to provide certain features. These third-party services may collect information about you when you use the Service. The collection and use of this information is governed by the privacy policies of the respective third-party services.

9.2 Third-Party Terms

Your use of any third-party services integrated with the Service may be subject to the terms and conditions of those services. We are not responsible for the terms or practices of any third-party services.

10. Disclaimer of Warranties

10.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, or that any defects in the Service will be corrected. We are not liable for any downtime or service interruptions.

10.2 Accuracy of Information

AskMyAI™ is not responsible for the accuracy, reliability, or quality of the AI-generated responses or any content provided through the Service. The information and content provided through the Service is for general informational purposes only and should not be relied upon for making critical decisions. You acknowledge and agree that you use any information provided through the Service at your own risk.

11. Limitation of Liability

11.1 Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (iii) ANY CONTENT OBTAINED FROM THE SERVICE; AND (iv) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

11.2 Maximum Liability

IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY FOR THE SERVICE DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

12.1 User Responsibility

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the Service, including, but not limited to, your User Contributions, any use of the Service's content, services, and products other than as expressly authorized in these Terms of Service, or your use of any information obtained from the Service.

12.2 Cooperation

The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of the Company.

13. Force Majeure

The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions, labor strikes, power failures, internet or telecommunications disruptions, or the performance of third parties.

14. Modification of Terms

14.1 Notice of Changes

We reserve the right to modify these Terms at any time. We will inform users about material changes to the Terms via email and/or by posting a notice on our website. Your continued use of the Service after such modifications constitutes your acceptance of the modified Terms.

14.2 Effective Date

Changes to the Terms become effective on the date specified in the notice, but in no event less than 14 days after the notice is provided. If you do not agree to the modified Terms, you must stop using the Service.

15. Governing Law and Dispute Resolution

15.1 Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

15.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively through the appropriate courts located in Los Angeles County, California. You consent to the personal jurisdiction of such courts and waive any objection to such jurisdiction or venue.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

17. Waiver

The failure of the Company to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of the Company.

18. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without the Company's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. The Company may assign or transfer these Terms, at its sole discretion, without restriction.

19. Contact Information

19.1 Support Channels

For any questions or concerns regarding these Terms or the Service, please contact us at: help@askmyai.ai

19.2 Address

4316 Marina City Dr #1031
Marina del Rey, CA 90292

Terms of Service